Security
Optimised for AustriaRegularly updated

Spot crypto scams
and react correctly.

Current tactics, clear warning signs and concrete steps – tailored for the Austrian context.

Context

Why crypto fraud can affect many people

Crypto fraud can affect not only beginners. Many tactics are designed in a way that can typically also deceive experienced users.

In Austria similar fraud schemes are reported regularly – often with slightly modified details.

Self-check

Could I be affected?

A short, non-binding assessment based on typical signals – not a conclusive evaluation.

  • Were you contacted by alleged support staff?
  • Are you supposed to transfer coins for 'safekeeping'?
  • Does a platform show profits but withdrawals don't work?
  • Have you been promised a guaranteed return?
  • Were you approached via social media or a dating app?
If several points apply, particular caution can be warranted. This list does not represent a conclusive review.

Instant rule: Reputable providers generally do not ask for your recovery seed, your 2FA code or your password. Anyone who does – even claiming to be from support – can be a very strong warning sign.

Current cases

These scams are currently being reported frequently in Austria

Severity: criticalPhishing / Social engineering 2024-Q4 Austria

Fake Bitpanda support calls

Fraudsters impersonate Bitpanda support over the phone and demand login credentials or TAN codes.

Red flags

  • Unsolicited support calls and requests for credentials or codes are a strong warning sign
  • Asking for a 2FA code or recovery seed
  • Pressure tactics ('account at risk')

Why it works

Trust in a well-known brand combined with artificial time pressure ('account at risk').

Source: Bitpanda Security Center
Severity: highMarket manipulation ongoing International

Telegram pump-and-dump groups

Groups that supposedly share 'insider tips' for small altcoins — in reality the organizers buy in advance and sell into the pump.

Red flags

  • Promises of 'guaranteed 1000%'
  • Anonymous admins
  • Pushes for unknown microcap coins

Why it works

Greed for high returns combined with peer pressure inside closed communities.

Source: FMA investor warning
Severity: criticalInvestment fraud ongoing Austria

Fake trading platforms ('broker scam')

Fraudulent brokers display fake profits in the dashboard but block every withdrawal. Frequently advertised on social media using celebrity images.

Red flags

  • Celebrity endorsements ('Armin Wolf recommends …')
  • Personal 'account manager'
  • Withdrawal only against 'tax prepayment'

Why it works

Seemingly serious advertising with celebrity faces plus a personal 'adviser' creates trust.

Source: FMA warning list
Severity: criticalSocial engineering ongoing International

Pig butchering / romance scam

An online romantic relationship is built up over weeks, then the victim is convinced to invest in crypto on a fake platform.

Red flags

  • Online acquaintance pushing you to invest
  • Platform only reachable via link
  • Initially permitted test withdrawal

Why it works

A long-built emotional connection lowers critical distance – combined with small successful initial withdrawals.

Source: Federal Criminal Police Office Austria
Severity: highPhishing ongoing International

Fake airdrops & wallet drainers

Supposed airdrops that drain all assets after a wallet is connected ('drainer smart contracts').

Red flags

  • Unknown tokens in your wallet
  • Prompt to 'claim airdrop'
  • Connection to an unknown dApp

Why it works

Free tokens look like a gift – the complexity of wallets and smart contracts is exploited deliberately.

Source: Etherscan phishing DB
Background

Why these scams often work

Many tactics typically rely on a few well-known mechanisms – regardless of the concrete scenario.

Time pressure

Artificial urgency can prevent victims from thinking calmly or double-checking.

Authority

Alleged 'support', 'adviser' or 'authority' can create obedience and reduce critical questioning.

Emotions

Fear (account at risk) or greed (guaranteed returns) can override rational decisions.

Complexity of crypto

Wallets, addresses and smart contracts feel opaque to many – which can create room for manipulation.

Acute help

What to do if it has already happened?

Acting quickly can help to limit the damage – success is not guaranteed.

  1. 1
    Don't make any further payments

    It can be sensible to cut contact with the person or platform involved and to refrain from further transfers.

  2. 2
    Save all data

    Counterparty wallet addresses, transaction IDs, chat histories, emails and screenshots can be documented.

  3. 3
    Report to the police

    As a rule, filing a report at the nearest police station or with the Cybercrime unit (C4 at the Federal Criminal Police Office) can be sensible.

  4. 4
    Notify the FMA

    For investment-related providers, notifying the Austrian Financial Market Authority (FMA) can be sensible – it can also contribute to the warning list for others.

  5. 5
    Optional: consider legal advice

    For larger amounts, a consultation with a law firm specialised in IT law can be considered.

What to do if it has already happened?
Full recovery of crypto transactions is, based on experience, generally not possible. Early documentation and reporting can however increase the chances of clarification – success is not guaranteed.
Basics

Why crypto is so vulnerable to fraud

Blockchain transactions are generally not retrievable and typically cannot be reversed like card payments. Unlike credit cards or SEPA transfers there is typically no chargeback option and no central authority that immediately undoes a theft. This property makes crypto attractive for investors — and just as attractive for scammers.

On top of that: many beginners are technically overwhelmed, FOMO-driven ('fear of missing out') and trust influencers more than providers with a transparent regulatory classification. That combination is exactly what scammers exploit.

The most common scam categories

  • Pig butchering — a romantic or friendly relationship is built up over weeks, then the victim is steered to a 'lucrative' crypto platform. Real withdrawals at first, later everything is gone.
  • Fake brokers / boiler rooms — phone calls or ads featuring famous faces. Behind them are often call centres with a rehearsed script.
  • Phishing — fake emails or websites (Ledger, MetaMask, Bitpanda) that capture seed phrases or login credentials.
  • Wallet drainers — malicious smart contracts that obtain permissions when you 'connect' your wallet and drain all coins.
  • Rug pulls — a new token gets hyped, developers disappear with the money raised.
  • Fake support — pretend support staff on Discord, Telegram or X reach out 'proactively' and ask for data.
Protection

10 rules that can reduce your risk

These simple rules can reduce risk – they do not, however, guarantee protection against fraud:

  1. As a rule, do not enter your seed phrase – except when restoring a lost wallet, and typically offline.
  2. Type URLs manually where possible or use bookmarks – generally do not click links in emails or ads.
  3. 2FA with an authenticator app (where possible not SMS) for every exchange and every crypto service can reduce risk.
  4. 'Too good to be true' can be a very strong warning sign. 30% p.a., 'guaranteed returns' or 'exclusive access'? Generally do not engage.
  5. No investments from DMs – regardless of how nice the person seems or how long you've been chatting.
  6. No screen sharing with strangers acting as 'advisers' or 'support staff' – and no tools like TeamViewer or AnyDesk.
  7. Smart contract approvals can be revoked regularly (e.g. via revoke.cash, no recommendation) – old permissions otherwise typically stay active.
  8. Before depositing money on a new platform, checking the FMA warning list can be sensible (fma.gv.at/investorenwarnungen).
  9. For larger amounts a hardware wallet is frequently used to reduce certain risks such as drainers or malware.
  10. When in doubt: don't act. Real opportunities are typically not time-critical – strong pressure can be a clear warning sign.
If it has already happened
It can be sensible to document immediately: wallet addresses of the alleged scammers, transactions, chat histories, screenshots. As a rule, filing a report with the police (Cybercrime unit C4 at the Federal Criminal Police Office) and notifying the FMA can be considered. For larger amounts, engaging a lawyer specialised in IT law can be sensible.
FAQ

Frequently asked questions about crypto fraud in Austria

How do I recognise a crypto scam?+

Typical signals can include unsolicited contact by alleged support, guaranteed returns, time pressure, missing withdrawals despite displayed profits and investment requests from DMs or via dating platforms. If several signals appear together, particular caution can be warranted. A conclusive assessment depends on the individual case.

What to do in case of Bitcoin fraud?+

It can be sensible not to make any further payments, to save all evidence (wallet addresses, transaction IDs, chats, screenshots), to file a report with the police or the cybercrime unit and – for investment-related cases – to consider notifying the FMA. For larger amounts, specialised legal advice can be considered. Success is not guaranteed.

Can crypto be recovered?+

Blockchain transactions are generally not retrievable and typically cannot be reversed like card payments. Full recovery is, based on experience, generally not possible. Early documentation, reporting and notifications can however increase the chances of clarification and may in individual cases contribute to securing funds – depending on the individual case and without any guarantee of success.

How safe are crypto exchanges?+

Platforms can differ significantly in their regulatory classification, place of business and security architecture. Transparently operating providers with a clear legal framework and established security standards can reduce certain risks – full protection cannot however be derived from this and is not guaranteed. Larger holdings are often kept in a personal wallet.

Were you the victim of a crypto scam?

In Austria, contacting the FMA investor protection office, the Federal Criminal Police Office (Cybercrime Competence Centre, C4) and a lawyer specialised in IT law can be considered. It can be sensible to save screenshots, wallet addresses and chat histories – they typically count among the most important pieces of evidence.

New to the topic?

If you are new to the topic, the basics on exchanges, wallets and security can help you get started.

You can also classify your usage profile in the crypto type quiz.